Shipping policy

Shipping Policy – SheLunia

At SheLunia, we’re committed to making your shopping experience smooth, reliable, and transparent. Here’s everything you need to know about our shipping process, timelines, and support.

Where We Ship

We offer worldwide shipping to most countries around the globe.

Shipping Costs

  • Free Shipping on all orders over $150 USD
  • Transparent Pricing – All charges are shown clearly at checkout
  • Standard shipping rate: $4.99 USD for orders under $150

Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday)
  • Orders placed on weekends will be processed on the next business day

Estimated Delivery Time

  • Transit Time: 3–9 business days after your order is processed
  • Total Time to Your Door: Typically 4–11 business days from order placement

Note: Delivery times may vary due to holidays, weather conditions, or courier delays.

Shipping Carriers & Packaging

  • Trusted Carriers: We work with reliable couriers like Australia Post, DHL, and other global partners
  • Eco-Friendly Packaging: We prioritize sustainable and recyclable materials
  • Shipping Protection: If your order is lost or damaged in transit, contact us – we’ll make it right

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details.
You can track your package anytime via our tracking portal on Shelunia.com.

Missing or Damaged Items

If something is missing or not right with your order, please contact us within 7 days of delivery.
Email us at hello@shelunia.com with your order number and a brief description – we’ll resolve it promptly.

Returns & Refunds

If you’re not satisfied with your purchase, we’re here to help:

  • Returns accepted within 30 days of delivery
  • Items must be unused, in original condition and packaging
  • Customized or personalized items are non-returnable
  • Return shipping is covered by the customer, unless the product is defective or incorrect

Refunds will be issued to your original payment method within 14 business days after receiving your return.

Restocking Fees

We do not charge any restocking fees on returned items.

Return Shipping Responsibility

  • If the item is defective, damaged, or incorrect: We cover return shipping
  • If returning due to customer preference (e.g., wrong size, changed mind): Customer covers return shipping

Contact Us

Business Name: Shelunia
Website: Shelunia.com
Email: hello@shelunia.com
Phone: +61 485826154 
Address: 98 Crimson Boulevard, Forrestfield, WA 6058, Australia
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (AEST)